Policies

We believe that a client’s progress is significantly improved when communication strategies are incorporated into a meaningful, natural environment.

We believe that by incorporating team collaboration, quality practice and a warm and responsive approach, we will help our clients to develop their skills and confidence that they need to improve their communication skills across the many aspects of their lives.

Our Mission

Andrea Cooper Speech Pathology is dedicated to providing personalised, high quality, innovative, fun and research-based services to all individuals.

We will use a family centered approach by sharing our knowledge and providing opportunities for parents, carers and other professionals to develop their skills in supporting people with a variety of communication difficulties. By working in the client’s natural environment we will aim to enhance generalization and maintenance of newly acquired communication skills.

We aim to assist all our clients to reach their best potential, and to achieve their individual and meaningful goals using a fun, functional, and innovative approach.

Our Policies

Our clients are important to us at Andrea Cooper Speech Pathology! That is why we have developed policies to ensure you receive exceptional customer experience and service.

Code Of Ethics

As members of Speech Pathology Australia our staff abide by the Code of Ethics. We aim for the highest levels of professional practice and to deliver appropriate, safe and effective health services to all of our clients.

Code Of Conduct

We also abide by the Code of Conduct developed by the Health Care Complaints Commission.

Booking & Cancelation Policy

Speech therapy is most effective when we trust and value each other’s work. We have developed our booking and cancellation policy so that you know what is expected when we come to offer speech pathology services.

Privacy Policy & Health Information Collections Statement

Our practice endeavours to protect our clients through strict confidentiality. We have developed our privacy policy to demonstrate our firm commitment to your privacy.

Complaints Management Policy

We are committed to the maintenance of good working relationships with our clients, employees and contractors. It is, however, recognised that from time to time a client, an employee or a contractor may have a grievance which needs to be resolved in the interests of good relations.

We developed our complaints management policy to assist our clients with a complaint or grievance. This policy aims to ensure complaints and grievances are resolved by negotiations through procedural fairness, and that the discussions between the parties are conducted in a respectful, confidential manner.

Incident Management Policy

ACSP is committed to ensure that all incidents are recorded and managed. These include incidents where harm, or potential harm, is caused to or by a person with disability while they are receiving supports or services.

Disability Advocacy

Disability advocacy is acting, speaking or writing to promote, protect and defend the human rights of people with disability. The Australian Government, and some state and territory governments, fund independent advocacy to help people with disability who face complex challenges or are unable to advocate for themselves, and do not have family, friends or peers who can support them as informal advocates, to access advocacy support.

Follow the link below to find out more about advocacy and where to find an independent advocate.